Frequently Asked Questions
Booking Your Kiawah Island Golf Resort Stay Online
- How do I reserve a room online?
Search for your desired room from our Accommodations area, which is located on the top navigation bar. You will be prompted to enter your dates of travel and desired location, after which you will see a list of room types and rates from which to choose. Your Kiawah Island Golf Resort reservation can be completed in a few steps. - Will my online reservation be secure?
Yes. Kiawah Island Golf Resort respects your privacy and maintains your information on a secure server. Kiawah Island Golf Resort does not authorize any other use of your confidential information. To learn more about how we protect your information, view Kiawah Island Golf Resort’s Privacy Policy. - Is it possible to change my online reservation?
Yes, just call (800) 654-2924 to speak with a reservation agent.
What is the deposit policy for accommodations?
If you are staying at one of our Villas, a deposit of half your stay is due at time of booking, with the remaining balance due 30 days prior to your stay.
For guests of The Sanctuary, a deposit of the first two nights stay including tax is required to secure a reservation. A full refund will be applied if cancellation is received 14 days prior to arrival. A different cancellation policy may apply to third-party bookings, contracted groups, social groups of more than five rooms and special events.
What types of payment do you accept?
All major credit cards, travelers checks and cash are accepted on the resort.
What can gift cards be used for?
Gift cards are redeemable for any Kiawah Island Golf Resort product or service including merchandise*, golf, spa, dining and accommodations. Unused value remains on card and cannot be redeemed as cash. Merchant is not responsible for lost, stolen or damaged cards or any unauthorized card use.
How do I plan a meeting or special event at Kiawah Island Golf Resort?
For information on a meeting, conference or group event, please visit our Meetings page or call us at (800) 576-1585. Whether a conference meeting, company meeting or group outing, the varied spaces available afford state-of-the-art equipment and gracious southern hospitality at its finest.
How do I contact Kiawah Island Golf Resort?
We want to hear from you. Please send us your questions, inquiries and comments to:
One Sanctuary Beach Drive, Kiawah Island
South Carolina 29455, USA
Phone: (877) 683-1234
Fax: (843) 768-2736
reservations@kiawahresort.com, for Villa and Home inquiries
sanctuary_reservations@kiawahresort.com for Sanctuary inquiries
What are the different accommodation types at the resort?
Kiawah Island Golf Resort offers a diverse collection of accommodations. Choose your villa by its size and location or enjoy the luxury of a private home with ocean or scenic views. The Sanctuary at Kiawah Island Golf Resort, our AAA Five Diamond award-winning oceanfront hotel and spa, offers 255 rooms of truly luxurious amenities with a gracious tradition of southern hospitality.
Where do I check in and what time?
The Sanctuary offers check-in at 4:00pm and checkout at 12:00pm. The villas and homes check-in begins at 4:30pm and checkout at 10:30am.
| Sanctuary Hotel Front Desk 1 Sanctuary Beach Drive Kiawah Island, SC 29455 |
Villa Check-In Front Desk 1 Vacation Way Kiawah Island SC, 29455 |
Do you offer on-island transportation?
Yes. An exclusive service provided only to Kiawah Island Golf Resort guests. Simply call extension 82900 to request a complimentary ride to any location on Kiawah. Please allow 10-15 minutes for service. Airport transportation may be arranged through our Concierge at an additional cost.
Do you have a pet policy?
Pets are not allowed in the hotel, homes and villas, with the exception of specially designated Resort and Deluxe Quality Villas. Additional pet fees apply.
Are RVs and motorcycles allowed on the island?
Due to town and community regulations, recreational vehicles and motorcycles are not allowed on the island.
Is Kiawah Island Golf Resort handicap accessible?
Yes. The Sanctuary at Kiawah Island Golf Resort has ADA approved rooms.
What can I do if I lost something during my visit?
Complete the Lost & Found form, and we will work to locate the item for you.
Where do I get my parking pass?
Villa and Home guests may call Villa Concierge at (843) 768-2790.
Guests of The Sanctuary should call Sanctuary Reservations (855) 684-2974.
When is my remaining balance due?
A credit card will be authorized upon check-in for incidentals and allow for cashless payments throughout the resort, and the remainder of your balance will be due upon checkout.
What’s provided in your rental?
You will find a full kitchen with cooking and dining essentials. Sheets, bath towels and blankets are provided. Shampoo, conditioner, body wash, dish tabs and laundry detergent. All villas and homes provide drip coffee makers with the exception of Premier Homes containing Keurigs. Beach towels and beach chairs can be ordered for your stay through our recreation department.
Best way to arrive at the resort?
Whether traveling from the Charleston International Airport, or embarking on a road trip, the picturesque journey to Kiawah Island is lined with Grand Oaks draped in Spanish moss. Visit our Location Page for directions from various regional landmarks or cities.
What amenities does the resort offer?
All guests of Kiawah Island Golf Resort are afforded these exclusive benefits.
What should you do while on resort?
Our on-island transportation is happy to escort Kiawah Island Golf Resort guests to any of our 5 golf courses and any of our 14 resort dining options. Our recreation department provides activities for kids of all ages.
Where is the closest grocery store?
Allow us to stock your villa or home before arrival. If you prefer to shop during your vacation, the Harris Teeter at Freshfields is your closest grocery and pharmacy.
What will the weather be like?
The climate on Kiawah Island is warm and temperate. The chart below illustrates average highs and lows by month, or you can visit this page to check the forecast for your specific days of travel.
*Cards accepted at the following shops at The Sanctuary: Signature Oak, The Beach Shop, Elizabeth East and The Kiawah Golf Shop, as well as all Kiawah Island golf and tennis shops, The Market at Town Center, and any other shop owned and operated by Kiawah Island Golf Resort.
