Five Star Service through the Heart of House

Heart of House, a hospitality term that refers to an employee behind the scenes who in some way supports the staff members that come in direct contact with guests.  For a restaurant, the heart of house employees would be the kitchen staff, and for a hotel the term could be referring to the laundry department. Today, we are spotlighting one specific individual of the heart of house team here at The Sanctuary at Kiawah Island Golf Resort, Clifford McNeil.


Clifford works in the employee dining room at The Sanctuary where he spends his day making sure that the rest of the staff here at Kiawah is well fed and ready to serve our guests.  He always has a smile on his face and is implementing new, fun, and delicious ways to keep our staff healthy and nourished.  This includes adding hot sandwiches and paninis to the list of available menu options, as well as keeping the salad bar colorful and stocked full of yummy fruits and vegetables – perfect to keep our awesome Kiawah staff going in the hot summer sun!


Employees of Kiawah Island Golf Resort are committed to providing each guest with an unparalleled experience through our caring, gracious service in the traditions of genuine southern hospitality. Clifford plays a key role in allowing the staff at Kiawah to provide the best five star service possible to our guests.  He lifts the staff’s spirits with his kind nature as he works earnestly to keep their stomachs fed and their energy up!  Not only are the meals he presents colorful and delicious, they are full of the healthy nutrients needed to replenish the energy of our hard working staff.  He is loved by all, and we are so happy that Clifford is a part of our team.



Written by Kayla Brennan